We told her we didn't have much shopping left and would return shortly. We returned to your store less than an hour from the time that we left. When we approached the same associate we spoke with earlier and told her we were there to buy the shoes that she had on hold for us she simply looked at us and told us she SOLD THEM! She didn't even show an ounce of empathy for what that statement meant to my daughter. When I asked her how it was possible how a pair of shoes that were put on hold for us could've been sold to someone else. This leads me to believe that the shoes were never marked hold for us or it was simply disregarded and sold anyway. I know you are in the business of selling shoes and understand the significance and devastation that my daughter and I were going through once we realized that your employee sold an item that was promised to and at the very least should have been an option for us to purchase first. To add salt to the wound, your employee didn't even offer an apology or any sign of remorse for her actions. She simply dismissed us by checking out the next customer as if there was no need for any attempt to rectify the situation that she in fact created. I know that in the grand scheme of things this is just one sale among thousands that your company handles each day but for my daughter she wasn't planning on buying these shoes and reselling them for triple the amount. She was buying these shoes to keep and wear and enjoy. I think if we had gone into your store and they hadn't had her size or if the sales associate would've simply said that this was the only pair and that we needed to make a decision right then, then we most definitely would have bought them right then or left and realized they may not be there should we choose to come back and we would have been fine with the outcome. But for us to be given the option to think it over and for us to do that within a very reasonable amount of time to only come back and find out they were sold to someone else is just bad business and leaves a very bad perception of how Finish Line regards their customers. I have already been online to try to find the same pair of shoes in question and they aren't available. This was such an avoidable situation and Finish Line and it's employees needs to do better. I ordered some shoes as a gift and had it sent to a little boy that does NOT have an email and that does NOT have a vehicle to drive to USPS. When he received the item there was only ONE shoe! I called customer support and asked them what I should do.
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